Política de reembolso
Refund and Return Policy
Last updated: 30 July 2026
This Refund and Return Policy applies to all purchases made through this website operated by Little Lion Cub.
We comply with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, ensuring transparency for our customers while maintaining fair protections for our small business.
Nothing in this Policy affects your statutory rights.
1. CHANGE OF MIND RETURN (14-DAY COOLING-OFF PERIOD)
Under UK law, you can return most items within 14 days of receiving your order, provided the product meets the conditions below.
For a change of mind return to be accepted, the item must be:
Unused
Unwashed
Free from any marks, odours, or stains
In perfect condition for resale
Returned in its original packaging, with hygiene seals and tags intact
Shipped back within 14 days of approval
Return shipping costs are the responsibility of the customer
If an item is returned:
with signs of use,
damaged,
missing packaging, or
not in resale condition,
We reserve the right to refuse the return or apply a partial refund based on the loss in value.
To initiate a return, please contact:
📩 contact@littlelioncub.uk
Refunds are processed within 14 days of receiving and inspecting the returned item.
2. NON-RETURNABLE ITEMS (HYGIENE AND SAFETY RULES)
Due to hygiene regulations and baby safety standards, certain items cannot be returned unless they are defective:
Sleeping bags once opened or used
Baby stroller footmuffs (sacos de carrinho) once opened or used
Baby rompers or jumpsuits (macacões) showing any signs of wear, use, or washing
Personalised products
Items with broken hygiene seals or removed tags
These restrictions help ensure the safety, health, and hygiene of all babies.
3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS (30-DAY RIGHT TO REJECT)
We take product quality seriously. If your product arrives:
damaged,
defective,
incomplete, or
different from what you ordered,
You are entitled to a replacement or a full refund, in accordance with the Consumer Rights Act 2015.
To process your request, send an email within 30 days of receiving the order including:
A clear photo or video of the issue
Your order number
A description of the problem
Send to:
📩 contact@littlelioncub.uk
In most cases, you will not need to return the defective item, unless specifically requested for quality control purposes.
4. SIZING ISSUES (FAIR USE POLICY)
We accept returns for sizing issues only if the item has not been used and is in perfect condition.
Refunds will not be issued if:
The product matches the size selected at the time of purchase.
The size chart was correct.
The item shows signs of wear or washing.
However, if the size is incorrect due to an error in the product description, photos, or size chart, we will offer:
A free replacement or
A full refund
5. ORDER CANCELLATIONS
You may only cancel your order if it has not yet been processed, packed, or dispatched.
Once dispatched, cancellation is no longer possible, but you may still return the item in accordance with the 14-day cooling-off period.
Contact:
📩 contact@littlelioncub.uk
6. LOST OR DELAYED ORDERS
Delivery times may vary due to carrier conditions. An order is considered "lost" if:
UK orders do not arrive within 15 business days of dispatch.
International shipments do not arrive within 30 to 45 days, depending on the destination country.
In case of confirmed loss, you may request:
A full refund or
A replacement at no additional cost
7. RETURN CONDITIONS (PROTECTING OUR BUSINESS)
To prevent misuse of our returns system, we reserve the right to refuse returns if the returned items are:
Used
Damaged
Dirty
Washed
Emitting odours
Missing original packaging
Missing components
Returned items that do not meet our criteria may be:
Rejected and returned to you, or
Partially refunded to reflect the reduced resale value.
This is permitted under UK consumer protection legislation.
8. HOW TO SUBMIT A RETURN REQUEST
Send an email to contact@littlelioncub.uk
Provide:
Your order number
An explanation of the issue
Photos (if applicable)
Wait for approval and return instructions.
Ship the product securely.
Keep your proof of postage.
9. REFUND TIMELINE
Refunds are:
Issued to the original payment method
Processed within 14 days of receiving and inspecting the return
Confirmed by email
Store credit may be offered upon request and does not expire.
10. FRAUD AND ABUSE PREVENTION POLICY
We may refuse service, cancel orders, or deny returns in the following cases:
Repeated return abuse
Fraudulent claims
False reports of non-delivery
Intentionally damaged goods
Suspicious behaviour or misuse of legal rights
This complies with UK consumer protection regulations where justified.